Privacy policy

In consideration of the importance of protecting personal information, we will comply with the "Act on the Protection of Personal Information (Act No. 57 of May 30, 2003)", related laws, guidelines, other social norms, and this privacy policy to protect our customers' privacy. Tomoe-ya Co., Ltd. (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding user personal information. This Policy explains what kind of personal information we collect, how we use and share it, and how users can manage their personal information.

1. Business Information
Company Name: Tomoe-ya Co., Ltd.
Address: 2-102 Yaka-cho, Nakagawa-ku, Nagoya-shi, Aichi, 454-0835, Japan
Representative: Ryota Taki

2. Methods of Collecting Personal Information
When users register for use, we will collect information that can identify individuals, such as name, date of birth, address, telephone number, and email address.
When using the inquiry form or sending comments, we will collect name, date of birth, address, telephone number, and email address.

3. Purpose of Use of Personal Information
・We will use the acquired browsing and purchase history information to analyze and inform users about suitable products and services.
・For shipping of products
・For providing after-sales service
・For informing about plans and events conducted by the Company
・For contacting about order details and delivery methods
・For contacting about billing and inquiries
・For other necessary communications with customers

4. Measures to Safely Manage Personal Data
・We create and maintain guidelines for handling personal information and continuously educate our employees.
・We will rigorously manage the personal information entrusted by customers with responsibility.
・Responsible persons regularly confirm that personal information is handled in accordance with the guidelines for handling personal information.
・We have established a reporting and communication system from employees to responsible persons.

5. Provision of Personal Data to Third Parties
Except in cases falling under the following, we will not provide or disclose personal information to third parties without the consent of customers.

・When we have obtained the customer's consent
・When we receive a request for information disclosure from judicial, administrative, or similar authorities based on laws and regulations
・When delivery companies responsible for shipping to customers or entrusted companies performing tasks on behalf of the Company require information
・When there is an urgent need due to imminent danger to life, body, property, etc., of individuals, including customers
・When data such as surveys are processed so that individuals cannot be identified

6. Disclosure of Held Personal Data
We promptly disclose personal data to individuals who request disclosure and can be identified as the owner of the personal data. However, we may not disclose all or part of it in the following cases. For procedures for disclosing held personal data, please contact the inquiry counter. We will respond based on the provisions of the Act on the Protection of Personal Information. The same applies to disclosure of records of provision to third parties.

・When there is a risk of harming life, body, property, or other rights and interests of the individual or third party
・When there is a risk of hindering proper implementation of our business
・When violating other laws

7. Requests for Correction, Suspension of Use, etc., and Suspension of Third-Party Provision of Personal Information
If customers wish to correct, add, delete, suspend use, delete, or stop providing personal data held and identified as their own, please contact the inquiry counter.

8. Contact Information for Consultation and Complaints Regarding Personal Information Handling
For questions, inquiries, complaints, or other inquiries regarding the handling of personal information by our company, please contact us via the inquiry form.

9. Establishment Date and Revision Date of Privacy Policy
Established: April 19, 2024

10. Disclaimer
While we make every effort to ensure the accuracy of the information posted on our website, we are not responsible for any actions taken by users using the information on our website. We assume no responsibility for damages incurred by users or damages caused by users to third parties due to the use of our website.

11. Copyrights and Portrait Rights
All content, including text and images, on our website is protected by copyright, portrait rights, and other rights. Unauthorized use or reproduction is prohibited.

12.Compliance with Laws, Norms, and Changes to Privacy Policy
・In this service, we will comply with Japanese laws and other norms applicable to personal information we hold.
・The contents of the privacy policy may be changed without notifying users.
・Except as separately stipulated by this service, the revised privacy policy will take effect when posted on this website.