Shopping guide - Japanese Hocho Knife by Sakai Takayuki and Other Kitchen Tools | Tomoeya

Shopping process

  1. Select the product you like and click the "Add to Cart" button.
  2. Click the "Proceed to Checkout" button in your shopping cart to proceed to checkout.
  3. Enter your shipping address.
  4. Select a shipping method.
  5. Select your payment method, enter the required details, and select your billing address.
  6. Click the "Complete Order" button to complete your order.

 

Delivery Information
-The process until the product arrives-

Items that are in stock will be shipped within one week after payment is confirmed.
For some products where delivery is delayed, we will inform you of the delivery date by email.

 

payment method

  • Credit card payment

[Accepted cards]

VISA, Mastercard , JCB , American Express

 

about shipping cost

Flat rate 900 yen

*Hokkaido and Okinawa prefectures: 2,500 yen

 

Returns Policy

We do not accept cancellations, returns, or exchanges for reasons of customer convenience after an order has been placed.

However, if the product is damaged during shipping, is defective, or is different from the product you ordered, we will handle the situation. In that case, we will cover the return shipping fee. We apologize for the inconvenience, but please contact us within 3 days after receiving the product. Please keep the product in the same packaging as it was delivered.

[When returns or exchanges cannot be accepted]

  • Items delivered more than 8 days ago
  • Products that have been opened or used by the customer
  • If the product box, instruction manual, or other accessories are damaged, soiled, or lost
  • If the item is returned with the shipping label attached directly to it

 

About receipts

If you would like a receipt, please enter "I would like a receipt" in the comments section of your cart. The name of the person who placed the order will generally be written on the receipt, but if there are any changes, please contact us.

*We will only issue the document via email (pdf file ) . We apologize for the inconvenience, but please print it out.